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Tours and catering services

Terms & Conditions 

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1. All prices quoted in AUD and are GST inclusive and are valid from 01 January 2025 – 01 January 2026.

2. All bookings subject to availability. 

3. Shared standard bookings for our tours will be opened for other potential bookings to reach the capacity per tour. Exclusive experience options will guarantee privacy and chosen numbers.  

4. In the unlikely or rare event of a rescheduling or refund needing to occur due to unforeseen circumstances, TAC / palawa kipli will ensure clients and/or companies are notified within 3 days of tour departure date or catering events and 24hrs due to weather cancellations. (Please refer to the Cancellation Policy for alternative re-booking options).

5. Payment – payments can only be made via our invoicing system or automatic payment through hummantix, payment will be due 14 days upon receipt of invoice for private events.

6. Pre-payment deposit of at least 50% is required to confirm group bookings; Payment in full is required 14 days prior to your service date.

7. We reserve the right to stop any of our guests from continuing the tour if they breach our safety standards, or if the guest is behaving in an unacceptable manner or are affected by any substance, or if we have any concern about the guest’s safety or the safety of others, at our sole discretion

8. Refunds will not be provided for late arrivals, or no shows.

9. Notwithstanding anything else in these Terms and Conditions, and to the extent permitted by law, the aggregate liability of TAC / Palawa kipli to the guest for all events giving rise to liability arising out of these terms and conditions, whether in contract, tort (including negligence), indemnity or otherwise and including for personal injury, death or damage to property, will be limited to amounts paid by the guest to TAC in respect of the guest’s attendance on the tour. In no event shall TAC be liable for any indirect, consequential, special or economical lost, cost, liability, damage or expense howsoever arising. 

10. Please kindly note that no video footage or voice recording is allowed to be taken on the tour, unless by prior application and approval of footage and use.

11. TAC/ palawa kipli owned images can only be used with prior consent for marketing purposes.

12. As this experience involves an outdoor walking tour, we recommend guests wear comfortable walking shoes, backpack, sunscreen, hat, and water bottle. Wet weather gear will be necessary on rainy days and a change of light warm clothes is recommended.

 13. YR- Minimum 10- Maximum 30 people per tour.

14. A 20% surcharge will be added to your total quote for weekend catering events or tours.                                                                      

 

Cancellation Policy   

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1. If a guest cancels a booked tour inside 31 days prior to departure or catering event, a 50% cancellation fee will be charged. 

2. If a guest cancels a booked tour within 7 days of departure or day of event a 100% cancellation fee will apply.  

3. Group Tailored Bookings- Require 50% deposit to secure booking on negotiated date if requested by palawa kipli. 100% of deposit forfeited if cancelation occurs from the clients choice or reasoning. Once only credits or group rescheduling may apply. Strictly no refunds.  

4.  is an all-weather activity, however we reserve the right to change or alter the tour for safety reasons or in extreme weather conditions. Any amendment to the tour itinerary will not entitle a guest to a refund or reduction in price.   

5. We can, on request, offer a once only booking reschedule. The standard Terms and Conditions will apply.

Any rescheduled tour booking is subject to availability.  

6. International visitors who are subject to a postponed or rescheduled tour due to inclement weather, cancellation or unavailability from TAC / palawa kipli will receive a 100% refund. Strict conditions and circumstances apply in the event of this occurring. TAC / Palawa kipli will advise and negotiate with ITO’s and international visitors at least 7 days prior to departure date or earlier if possible.

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Copyright ©2025 by palawa kipli proudly palawa. All rights reserved.

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We pay respects to the Mumirimina people on whose traditional lands we live and work on at piyura kitina / Risdon Cove and who paid the ultimate price of the first impact of invasion. 

We acknowledge and appreciate our people from across the country and our palawa community here in Lutruwita/Tasmania who paved the way for us to continue to care for country and uphold our commitments to those who have passed before us and who continue to inspire our work into the future.

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